Refund & Return Policy

Effective Date: 5/20/2025

Last Updated: 5/20/2025

We want you to feel confident and comfortable in your One Putt Birds apparel. If something’s not quite right, we’re here to make it right.

30-Day Satisfaction Guarantee

We offer a 30-day return and exchange window from the date your order is delivered. If your item doesn’t meet expectations, you may return or exchange it — no questions asked.

Return Eligibility

To qualify for a return or exchange:

• Items must be unworn, unwashed, and in original condition

• Tags must be attached

• Items must be returned within 30 days of delivery

• Final sale items are not eligible for return

How to Start a Return or Exchange

We offer a simple, no-hassle return process:

1. Email us at sales@oneputtbirds.com to initiate your return.

2. We'll send you a QR code or return label for free return shipping.

3. Drop off your return at a designated location or carrier.

4. Once received and inspected, we’ll issue your refund or exchange within 5–7 business days.

   
   

Wear Test Guarantee

We believe in quality that performs. If your apparel doesn’t meet your expectations — in feel, fit, or function — contact us. We stand by our craftsmanship with our 100% Wear Test Guarantee.

Refunds

Approved refunds will be credited to your original payment method. Processing times may vary depending on your bank or provider.

Please note:

• Original shipping fees are non-refundable (unless due to our error)

• Refunds may take up to 7 business days to appear on your statement

Exchanges

Need a different size or color? Let us know — we’ll cover the cost of one exchange per order. If the requested item is unavailable, we’ll process a refund instead.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us within 7 days of delivery. Include your order number and a clear photo of the issue so we can resolve it quickly.

Questions?

We’re here to help. Reach out anytime at sales@oneputtbirds.com.